Preston Medical Associates

“Quality care for the Adult patient.”
 

Just a catchy phrase or a true commitment to complete patient satisfaction? I believe there are 4 major components that, together, make this statement a reality. So, how do we do it?

 Quality medical care:

This is not just about board certification or training programs. Quality encompasses many facets that brought together, guarantee a successful treatment outcome. Experience matters a great deal, in my opinion. Only through real-world patient interactions can a doctor feel truly comfortable rendering top-notch care. All the book knowledge in the world can’t help a physician cope with the typical patient mix that a busy practice will see. The breath of complexity is truly staggering when you consider that form one moment to the next, a physician may transition from a strep throat in an otherwise healthy patient to someone with multiple chronic medical problems who just happens to be short of breath “and, by the way doc, my chest has been hurting since yesterday!” 27 years’ experience in the evaluation and treatment of the Adult patient allows my staff and me to offer you the confidence and security that come with board-certification, fellowship and the real-world experience to put that knowledge to the test everyday.

Punctuality:

Tell me, how long is the typical wait time at your doctor’s office- 1 hour, 2 hours, more? Why do you have to set aside a whole morning/afternoon for a doctor’s visit? My staff and I pride ourselves in seeing our patients on time. We’ve done it for 27 years. We have taken into account the fact that you actually have better things to do than sit in a doctor’s office for hours on end.

Compassion and respect:

We use those words a lot but what do they really mean and how do they apply to a medical practice? The answers may seam obvious but they are more complex than they seem. Let me ask you something: how do you typically feel when you go to a doctor’s office. Calm, cool and collected? Quite the opposite, I would imagine. And you know what, I can’t blame you! It can be a scary place! Thoughts of doom and gloom are, unfortunately, part of the experience. Wouldn’t it be nice to be greeted by a receptionist who understands your feelings and tries to make you feel better way before you see the doctor? Wouldn’t that be better than “ your co-pay is 20 dollars”? And how nice would it be to have a nurse talk to you like the individual that you are, instead of “the next patient”? And imagine a physician who greets you with a smiling face, sits down to listen to you and actually explains what you’ve bee diagnosed with and why these prescriptions are necessary? One would think that should be part of every office visit, but you know as well as I do that’s not always the case- until know. You can expect this and more from my staff and me. We’re not treating a patient; we’re treating a person who just happens to be a patient.

WYSIWYG (what you see is what you get):

How many times have you made an appointment to see your doctor and instead are treated by a PA or nurse practitioner? At Preston Medical Associates, you will always see me, your doctor. After all, isn’t that what you came for?